• slider-revolution-1
    HAB. + BREAKFAST + GREEN FEE
    SEPTEMBER OFFER
  • slider-revolution-2
    ROOMS FULL OF LIGHT
    FOR YOUR STAY
  • slider-revolution-3
    EXCLUSIVE GOLF OFFER
    2 green fees + BUGGY
  • slider-revolution-4
    PAMPER YOURSELF
    2 MASSAGES ONLY € 50
  • slider-revolution-5
    INCREDIBLE FACILITIES
    AT NUEVO PORTIL GOLF
  • slider-revolution-6 None

Book here

Book now

BOOK AT THE BEST PRICE

  • Room 1

Hygiene and disinfection guidelines

In the more than 18 years of history of our hotel, the highest priority has always been and will be to guarantee the health and well - being of our employees and guests, now more than ever, while maintaining our commitment to high quality standards that define the essence of our brand.

Therefore, in addition to following the recommendations of the competent authorities and the World Health Organization, we have put in place a strict protocol for safety and hygiene measures to ensure that you can enjoy a well-deserved rest without worries and safely . Because taking care of you is our greatest satisfaction.

The inspiring principles to guarantee the safety of customers and employees are: social distancing, disinfection, reducing contact with shared elements, monitoring the health of employees, informing customers, suppliers and employees as well as training these.

In addition, there will be an action protocol for cases of infection advised by a qualified medical service, as well as medical assistance at the hotel itself .

RECEPTION

Check in
  • When confirming your reservation, we will send you information regarding the measures taken, as well as how your stay will be. And if you have any questions before your arrival at the hotel, you can contact us by calling +34 959 52 82 40 and we will clarify any questions for you.
  • Preferential care for people over 65 in any circumstance.

Cleaning
  • We will have hydroalcoholic gel at the entrance. Disinfection of the workplace and work utensils will also be carried out after each day.
  • All objects and surfaces in transit areas that may be manipulated by different people, such as elevator or machine push buttons, stair handrails, door handles, will be cleaned and disinfected, at least every two hours during their corresponding periods of use. , stamps, etc.
  • Placement of a container with disinfectant to deposit the keys / keycards used
  • Disinfection of suitcases or luggage racks and dataphones after each use.
  • We have developed a special prevention and maintenance plan for air conditioning, refrigeration and water circuits to ensure air quality and disinfection of terminal points and equipment.

Security
  • The maintenance of safety distance or use of Personal Protective Equipment (PPE) between employees will be controlled.
  • Installation of partitions.
  • In the elevator , the maximum occupancy will be limited to people from the same family unit, unless they all wear face masks.
  • The cloakroom or left-luggage service is abolished.
  • In all the processes we have been advised by the best: Ecolab, as benchmark providers of cleaning and disinfection products; Qualitis in Labor Prevention and Risks.

Health check of guests
  • The temperature of the clients will be taken at the entrance of the hotel upon check-in. For those showing symptoms compatible with COVID19 disease, a specific protocol will be applied for this.
  • We will remind customers of the obligation to wear masks in common areas.


BEDROOMS

Cleaning
  • In addition to cleaning, a complete disinfection of the room will be carried out between clients, following a documented procedure.
  • Special attention will be paid to equipment with a high level of use or contact (telephone, remote control, taps, etc.).
  • Hangers will be sanitized between clients.
  • All items that have been used for disinfecting a room will be safely disposed of.
  • The room will be ventilated daily for at least 5 minutes.
  • The cars and offices will be cleaned and disinfected at each shift change.
  • The remote controls will be laminated and the film will be renewed after each client.

Security
  • Cleaning and disinfection personnel will be protected by PPE (personal protective equipment). An internal procedure is established to avoid cross contamination of the lingerie in the room.
  • Cleaning and disinfection will be done without the presence of clients.
  • To avoid the manipulation of documents, both the room service letter and the directory will be accessible through a QR code .
  • Bins will be available with a non-manually operated opening and a double bag inside

Reduction of non-essential elements
  • Non-essential items such as decorative items, coffee makers, magazines, brochures or laundry bags are removed in the rooms; amenities are reduced to the basic ones and a hydroalcoholic gel dispenser is included in each access per floor.
  • In-room minibar service will be avoided if the establishment cannot guarantee its disinfection among clients, although the service will be available on request.
  • Check lists will be carried out to verify cleanliness.


BUFFÉ

Capacity
  • The buffets are maintained, but will be served by an assistant to prevent tampering, upon request of the client. It will be recommended to avoid, as far as possible, the peak hours of the service (see reception).
  • In case it is necessary to establish shifts during the breakfast service, you will be informed by the reception department.

Cleaning and hygiene
  • Disinfection of hands will be mandatory at the entrance.
  • An even stricter routine of temperature monitoring and more frequent replacement of serving cutlery is imposed.
  • The tables will be covered by single-use tablecloths and the silverware will be mounted on the table.
  • After each cleaning, the materials used and the personal protective equipment used will be disposed of safely.
  • Posters will be displayed informing the client of the hygiene and disinfection guidelines so that they are aware of them and respect them.

Security
  • We offer an assisted buffet for breakfast, guests are recommended to wear a mask to approach the buffet, which will now contain more individual portions, more fresh and packaged products.
  • The buffet will feature more individual servings, more fresh and packaged products. Single doses of vinegar, salt, oil, sugar, etc. at your disposal and removal of decorative elements.
  • A staff member will escort guests to their previously sanitized table.
  • Seat assignments will be made by keeping safe distances and avoiding crossing areas, among other measures.
  • The beverage service will be carried out in self-service, with frequency of cleaning every 30 minutes of the keypads and removal of clamps.
  • Payment by credit card and room charge will be enhanced to avoid handling cash.


BAR RESTAURANT

Cleaning
  • Disinfection of hands will be mandatory at the entrance.
  • An even stricter routine of temperature monitoring and more frequent replacement of serving cutlery is imposed.
  • The tables will be covered by single-use tablecloths and the silverware will be mounted on the table.
  • After each cleaning, the materials used and the personal protective equipment used will be disposed of safely.
  • Cleaning and disinfection of workstations at each shift change and disinfection of the dataphone after each use.
  • Posters will be displayed informing the client of these hygiene and disinfection guidelines so that they are aware of them and respect them.

Security
  • A staff member will escort guests to their table.
  • Single doses of vinegar, salt, oil, sugar, etc. at your disposal and removal of decorative elements.
  • Maintenance of the two-meter interpersonal security distance between table and table.
  • The waiters will be protected by masks and gloves when serving or accompanying guests.
  • Capacity control, so that it is not exceeded at any time.
  • Payment by credit card and room charge will be enhanced to avoid handling cash.

Digital charts
  • Gastronomic offer accessible in digital format. Availability of QR codes at the tables to be able to link directly to the point of sale letter.
  • In the event that technological means cannot be used, the letters or informative material will be discarded after use.

SWIMMING POOL

Cleaning and disinfection
  • The safety distance will be respected, the frequency of cleaning and disinfection tasks in the pool areas will be reinforced, and water disinfection products suitable for the current situation will be used.
  • Individual protection measures are also taken care of with the use of masks and gloves by personnel.
  • The loan of towels and the rental of umbrellas and beach chairs will not be available.

Hammocks
  • The hammocks with the code will be separated, face up = clean or tilted = dirty.
  • The safety distance will be 2 meters for each family.
  • They will be disinfected after each use.


SPA

Cleaning and disinfection
  • Previous reservation with time request.
  • Specific disinfectant material and cleaning of the most touched surfaces in the spa after each use.
  • Availability of hydroalcoholic gels.
  • Sterilization of work utensils.

Security
  • Capacity control.
  • Preventive information and signage of risk areas with posters with preventive advice.
  • The changing rooms will be closed for multiple use. They can be used individually or by several members of the same family unit.
  • Mandatory use of gloves and masks by therapists and clients.

Hygiene
  • Attendance to toilets and baths will always be individual and will be sanitized periodically. Disposable towels and sanitizing gel will be used in automatic dispensers.
  • The toilets and changing rooms in common use will have drying paper dispensers. Towels (even those for individual use) will be avoided.


* Due to the evolution of COVID-19 and the possible modification of the preventive measures adopted until now by the competent authorities, this information could be modified.

Book here

Book now

BOOK AT THE BEST PRICE

  • Room 1