In the more than 19 years of our hotel's history, the highest priority has always been and will be to guarantee the health and well -being of our employees and guests, now more than ever, maintaining our commitment to high quality standards that define the essence of our brand.

Therefore, in addition to following the recommendations of the competent authorities and the World Health Organization, we have implemented a strict protocol of safety and hygiene measures to ensure that you can enjoy a well-deserved rest without worries and safely . Because taking care of you is our greatest satisfaction.

The inspiring principles to ensure the safety of customers and employees are: social distancing, disinfection, reducing contact with shared items, monitoring the health of employees, information to customers, suppliers and employees as well as training of these.

In addition, there will be an action protocol for cases of infection advised by a qualified medical service, as well as medical assistance at the hotel itself .

RECEPTION

Check in

• When confirming your reservation, we will send you the information regarding the measures taken, as well as how your stay will be. And if you have any questions before your arrival at the hotel, you can contact us by calling +34 959 52 82 40 and we will clarify any question.
• Preferential care for people over 65 in any circumstance.

Cleaning

• We will have hydroalcoholic gel at the entrance. The workstation and work utensils will also be disinfected during the day.
• All objects and surfaces in walk-through areas that can be manipulated by different people, such as lift or machine pushbuttons, stair handrails, door handles, will be cleaned and disinfected at least every four hours during their corresponding periods of use. , doorbells, etc.
• Placement of container with disinfectant to deposit the keys / keycards used
• Dataphone disinfection after each use.
• We have developed a special prevention and maintenance plan in air conditioning, refrigeration and water circuits systems to ensure air quality and disinfection of terminal points and equipment.

Security

• The maintenance of a safety distance or the use of Personal Protective Equipment (PPE) among employees will be controlled.
• Installation of screens.
• In the elevator the maximum occupancy will be limited to people from the same family unit.
• In all processes we have been advised by the best: Ecolab, as reference suppliers in cleaning and disinfection products; Qualifications regarding Prevention and Occupational Risks.


BEDROOMS

Cleaning

• In addition to cleaning, a complete disinfection of the room will be done between clients, following a documented procedure.
• Special attention will be paid to equipment with a high level of use or contact (telephone, remote control, taps, etc.).
• The hangers will be sanitized between clients.
• All items that have been used to disinfect a room will be disposed of safely.
• Daily ventilation of the room will be carried out for at least 5 minutes.
• Cars and offices will be cleaned and disinfected at each shift change.
• The remote controls will be laminated and the film will be renewed after each client.

Security

• Cleaning and disinfection personnel will be protected by PPE (personal protective equipment). An internal procedure is established to avoid cross-contamination of the room linen.
• Cleaning and disinfection will be done without the presence of clients.
• To avoid manipulation of documents, both the room service letter and the directory will be accessible through a QR code .
• There will be bins with non-manually operated opening and double bags inside.

Reduction of non-essential elements

• Non-essential items such as decorative items, coffee makers, magazines, brochures or laundry bags are removed from the rooms; The amenities are reduced to the basics and a hydroalcoholic gel dispenser is included in each access per floor.
• Check lists will be carried out to verify cleanliness.


BUFFET

Capacity

• The use of a mask and gloves is mandatory to access the self-service area. Space reduced to 75%. Depending on the capacity and the regulations in force, shifts may be organized to optimize the spaces.
• Taking into account the epidemiological phases, this service may undergo variations

Cleanliness and hygiene

• Hand disinfection will be mandatory at the entrance.
• An even stricter routine of temperature monitoring is imposed when washing cutlery and more frequent replacement of cutlery to serve.
• The tables will be covered by single-use tablecloths and the cutlery will be mounted on the table.
• After each cleaning, the materials used and the personal protective equipment used will be disposed of safely.
• Signs will be displayed informing the client of the hygiene and disinfection guidelines so that they are aware of them and respect them.

Security

• We offer assisted buffet at breakfast, guests are recommended to wear a mask to approach the buffet, which will now contain more individual servings, more packaged and fresh products.
• Single-dose vinegar, salt, oil, sugar, etc. at your disposal and elimination of decorative elements.
• A staff member will indicate the spaces that have been cleared and already disinfected.
• Seat assignments will be made keeping safety distances and avoiding passageways, among other measures.
• The beverage service will be carried out in self-service, with the cleaning of the button panels every 30 minutes and the removal of tweezers.
• Payment by credit card and room charge will be enhanced to avoid handling cash.


BAR RESTAURANT

Cleaning

• Hand disinfection will be mandatory at the entrance.
• An even stricter routine of temperature monitoring is imposed in the washing of cutlery and more frequent replacement of the cutlery to serve.
• The tables will be covered by single-use tablecloths and the cutlery will be mounted on the table.
• After each cleaning, the materials used and the personal protective equipment used will be disposed of safely.
• Cleaning and disinfection of workstations at each shift change and disinfection of the dataphone after each use.
• Posters will be displayed informing the client of these hygiene and disinfection guidelines so that they are aware of them and respect them.

Security

• A member of staff will escort guests to their table.
• Single-dose vinegar, salt, oil, sugar, etc. at your disposal and elimination of decorative elements.
• Maintaining the interpersonal safety distance of two meters between table and table.
• Waiters will be protected by masks and gloves when serving or accompanying guests.
• Control of capacity, so that it is not exceeded at any time depending on the Phase and updated regulations.
• Payment by credit card and room charge will be enhanced to avoid handling cash.

Digital charts

• Gastronomic offer accessible in digital format. Availability of QR codes at the tables to be able to link directly with the letter from the point of sale.
• In the event that technological means cannot be used, the letters or informative material will be discarded after use.

POOL

Cleaning and disinfection

• The safety distance will be respected, the frequency of cleaning and disinfection of the swimming pool areas will be reinforced and water disinfection products suitable for the current situation will be used.
• Individual protection measures are also taken care of with the use of masks and gloves by the staff.
• The towel loan service is available under a deposit of € 15 per unit , a charge that will be paid at the time of the return of the towels. Each change carries a cost of € 1 per exchange , check at Reception.

Hammocks

• The hammocks with the code will be separated, Face Up = Clean or Sideways = Dirty.
• The safety distance will be 2 meters for each family.
• They will be disinfected after each use.


SPA

Cleaning and disinfection

• Previous reservation with request of time.
• To guarantee the use of the facilities by all users, there will be 50 minutes for each session.
• Specific disinfectant material and cleaning of the most contact surfaces after each use.
• Hydroalcoholic gel availability.
• Sterilization of work utensils.

Security

• Control of capacity.
• Preventive information and signaling of risk areas with posters with preventive advice.
• The changing rooms will remain closed for multiple use. They can be used individually or by several members of the same family unit.
• Mandatory use of gloves and masks by therapists and clients.

Hygiene

• Attendance at the toilets and bathrooms will always be individual and will be cleaned periodically. Disposable towels and sanitizing gel will be used in automatic dispensers.
• The toilets and changing rooms for common use will have drying paper dispensers. Towels (even single use ones) will be avoided.


* Due to the evolution of COVID-19 and the possible modification of the prevention measures adopted so far by the competent authorities, this information could be modified.